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COVID-19 Updates

UPDATES TO HOSPITAL PROTOCOLS DUE TO COVID-19


AS OF MONDAY, JUNE 22nd, 2020:

We will allow ONE PERSON wearing a face mask PER EXAM appointment to accompany your pet into the hospital. Rooms are thoroughly cleaned and sanitized between appointments.

Just like before, when you pull into the parking lot, PARK IN FRONT OF A CONE. We have nine spaces that are NUMBERED with ORANGE CONES.

After you park, CALL 630-844-0100 and we will get you checked in. A nurse will come out to your car and ESCORT YOU and your pet into the hospital for the exam.

CURBSIDE SERVICE WILL CONTINUE for nail trims, drop offs, and other tech appointments, as well as grooming. Our lobby is still closed.

IF YOU ARE PICKING UP FOOD OR MEDICATION, please park on the FAR WEST side of the building that faces east. There will be signs indicating reserved parking for medication pickup. Call us and someone will bring the food or medication out to you and take payment at your car.

Curbside service will still be available to clients who prefer it.

We are experiencing a HIGHER VOLUME of PHONE CALLS than usual, and as such, WAIT TIMES ON THE PHONE and in the PARKING LOT may be LONGER THAN USUAL.

We appreciate your patience. If you are planning to PICK UP FOOD or MEDICATION, we can take your PAYMENT OVER THE PHONE prior to your arrival TO REDUCE YOUR WAIT time.

We are accepting CREDIT CARDS, CARE CREDIT, and SCRATCHPAY only (NO CASH). We appreciate your compliance and understanding.

Our Current Hours:

MONDAY: 8:00AM to 6:00PM

TUESDAY: 8:00AM to 8:00PM

WEDNESDAY: 8:00AM to 8:00PM

THURSDAY: 8:00AM to 8:00PM

FRIDAY: 8:00AM to 6:00PM

SATURDAY: 8:00AM to 2:00PM

SUNDAY: CLOSED

Again, we appreciate your patience and thank you for your continued support during this time. From our family to yours, please be safe and take all precautions to stay healthy.

-The ORAH Team

 

 

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